FAQ

Check-In Policy

What time is Check-In and Check-Out at Hotel Kartaxa?

Check in: 3pm

Check out: 1pm

What is the Hotel's policy regarding early arrivals and late departures?

The hotel allows Early Check in and Check out, at no additional cost. It all depends on the availability of the room. To request early arrivals and late departures, the client must contact the reception area to verify availability.

What is the minimum age to register at Hotel Kartaxa?

All the people who are going to stay must present their identity document. Including minors if they go with adults, to verify their relationship. If they are not the mother or father of the minor, they must present at the hotel a certificate signed by their parents stating that they allowed them to travel with another responsible adult.

Other Policies

What payment methods does the Hotel offer on the website and on the spot?

Website: Credit Card. (Soon PSE, ballot and other means)

At the hotel: Debit card, credit card, bank transfer, QR payment, Cash payment.

What is the hotel's cancellation policy?

For direct bookings, you must cancel 3 days before arrival at the hotel, although we are currently being flexible with that policy, due to the situation.

What is the smoking policy at the Hotel?

Smoking is not allowed in the rooms or in any of the hotel spaces. The fine will be 300,000 for those who break the policy.

Does the Hotel allow pets?

We do not admit, our hotel does not have adequate spaces to receive them.

Location and Transportation

Where is the Hotel Kartaxa located?

It is located in the historic center of Cartagena, on Calle de las Bóvedas, near the Plaza de San Diego.

Does Hotel Kartaxa offer free parking?

Our hotel does not have a parking service, but there are several in the area.

Events and Plans at Hotel Kartaxa

How can I book my birthday or other types of events at the Hotel?

You can write to us at comercial@hotelmariscalrobledo.com

What promotions does the Hotel Kartaxa offer?

We have new discounts and promotions every month, please check our promotions page for the most current information.